Introduction
When ordering custom AIS kitchen cabinets, many clients share similar questions—from how to begin, to delivery, installation, and after-sales support. Below are the most frequently asked questions we receive, with clear, detailed answers to help you feel confident and informed.
1. How do I start the design process? What should I provide?
Getting started is easy, even if you don’t have a complete plan yet. To begin your modular kitchen design, simply share the basic layout of your kitchen space. You can provide this in the form of:
1、Room dimensions (length, width, height)
2、Architectural floor plan or rough sketches
3、Locations of doors, windows, water/utility connections, and ceiling height
4、Appliance list (e.g., refrigerator, oven, dishwasher, microwave, built-in hob, range hood)
5、Preferred cabinet style (modern, shaker, classic, minimalist, etc.)
6、Finish preferences (matte, glossy, woodgrain, dual-tone, fingerprint-free, etc.)
7、Storage needs (pull-out pantry, corner units, deep drawers, tall units, etc.)
Once we receive these details, our design team will evaluate your layout and suggest functional configurations based on workflow (cooking zone, washing zone, storage zone). We will then create a 2D layout for your approval, followed by a 3D rendering to visualize the final look.
A standard measurement form can also be provided to help you collect the exact details easily. From there, we assist step-by-step until final confirmation.
2. What materials can I choose from? How do I decide?
We offer multiple options:
1、Cabinet box: Plywood (moisture-resistant), MDF (affordable), Particle board (economical)
2、Door panels: Lacquer, PET foil, wood veneer, matte finishes
3、Countertops: Quartz, artificial stone, sintered stone.We’ll recommend the best match based on your budget, location (coastal or dry), and design style.
3. What’s the typical production and delivery timeline?
Our standard lead time ranges from 25–35 days, depending on order volume, material selection, and level of customization. The design phase typically takes 5–7 days, during which we finalize the layout, finishes, and hardware. Once approved, the production and quality inspection process usually requires 15–20 days, followed by 5–7 days for packing and logistics preparation. For bulk project orders, we can arrange phased production schedules to meet delivery timelines.
4. Which countries do you export to? What do I need to prepare?
We export worldwide with strong volumes to Australia, Canada, the USA, the Middle East, Africa, and Southeast Asia. AIS manages factory packing, export documentation, and shipping coordination — but to ensure smooth customs clearance at destination, please prepare the following on your side:
Importer / customs broker details (name, contact, EORI/VAT/tax ID)
1、Preferred Incoterm (EXW/FOB/CIF/DDP) so we price and book freight correctly
2、Commercial invoice & packing list (we supply) and Certificate of Origin (CO) or specific FORM A/F/E on request
3、Any country-specific certifications or testing (CE, AS/NZS, FIRA, etc.) — advise early if needed
3、Labeling requirements and HS codes — we'll include HS codes but confirm local duties/tariffs
4、Inspection instructions (pre-shipment QA / third-party inspection) and delivery window constraints
We palletize/crate units for ocean or airfreight, provide export-grade packaging and photos, and can arrange FOB or CIF shipments. For DDP or customs clearance support, we can recommend local partners — just tell us the destination port and preferred Incoterm and we’ll prepare a tailored export checklist.click: https://aiscabinet.com/project/
5. Is the packaging safe? What if items are damaged during shipping?
We use EPE foam + 5-layer cartons + reinforced corners. Full wooden crates are available on request. We photograph all loading stages and label each box. If any damage occurs, we respond within 48 hours with a solution.Our contact details:https://aiscabinet.com/contact-us/
6. Do you provide installation services? What if I can't install it myself?
We provide complete installation support to ensure a smooth setup, even if you’re not able to install the cabinets on your own:
1、Step-by-step installation manuals (PDF format) are included with clear visual diagrams labeled by cabinet module codes.
2、Assembly drawings and layout guides are provided so installers know exactly where each cabinet, panel, and accessory goes.
3、Instructional videos demonstrate how to assemble base units, wall units, tall cabinets, drawer systems, corner mechanisms, etc.
4、Remote video call support is available—our technical team can guide your installer in real-time if any questions arise during installation.
5、Pre-installation preparation: You can share the drawings and module list with your local installer in advance so they understand the layout and prepare their tools accordingly.
6、Optional on-site technical support may be arranged for large-scale project orders (subject to additional cost and scheduling).
Whether you’re working with a professional installer or a DIY-friendly team, we ensure installation is easy, clear, and worry-free.
7. Can I order only door panels or cabinet boxes?
Absolutely. We support partial orders for kitchen renovations, such as doors, drawers, handles, countertops, or hardware kits.
8. What’s your warranty policy?
We offer a 5-year warranty on cabinet structure and 1-year warranty on hardware. Submit your order ID and photos—we respond in 24–48 hours, with a resolution plan (replacement, refund, guidance) within 72 hours.Our contact details:https://www.aiskitchen.com/page/contactus.html
9. Will the actual products look like the design? What about color differences?
we ensure the final product closely matches the approved design through a structured design-to-production process:
1、3D Renderings: Before production, we provide high-resolution 3D visuals showing cabinet layout, colors, finishes, and accessories from multiple angles.
2、Physical Samples: You can confirm door panels, countertop materials, and hardware finishes using actual samples to eliminate guesswork.
3、Pre-Production Confirmation: Once all materials are approved, we lock specifications in a final BOQ (Bill of Quantities) and production sheet.
4、Color Accuracy Control: All finishes come from standardized color codes (e.g., RAL, Pantone) or confirmed by sample swatches to minimize any deviation.
5、QC & Final Inspection: During production, our QA team checks each batch under consistent lighting conditions to maintain color consistency.
6、Production Photos & Videos: We share real photos and videos of cabinets and packaging before loading for your reconfirmation.
With this process, what you approve in the design stage is exactly what you receive — without unexpected color shifts or layout changes.
Conclusion
Your peace of mind is our priority. These frequently asked questions address the most common concerns, but our team is always ready to answer your unique questions. Contact us for tailored support anytime.
Learn more or request a quote via: Why Light Wood Kitchen Cabinets Are Perfect For Your 2025 Home Makeover and Kitchen Cabinet Design Trends In Australia 2025.
FAQ:
1. What makes AIS Kitchen Cabinets different from other suppliers?
AIS Kitchen Cabinets focus on project-based solutions, not just single kitchens. We combine design support (2D layouts and 3D renderings), stable material sourcing, and factory-level quality control to serve apartments, villas, townhouses, and large developer projects. Our goal is to make your procurement easier from design to delivery.
2. Where are AIS Kitchen Cabinets manufactured?
AIS Kitchen Cabinets are manufactured in China in modern facilities with automated production lines, strict QC processes, and project-oriented packaging. This helps us deliver consistent quality and scalable capacity for overseas projects.
3. What types of projects do AIS Kitchen Cabinets support?
We work with a wide range of clients and project types, including:
Residential apartments and condo buildings
Villa and townhouse developments
Mixed-use projects (residential + commercial)
Hotels, serviced apartments, and resort projects
Bespoke single-villa or private home renovations
These Frequently Asked Questions often come from developers, builders, contractors, and distributors looking for a reliable cabinetry partner.
4. Can AIS provide design support, including 2D and 3D drawings?
Yes. AIS offers kitchen cabinet design support that typically includes:
2D cabinet layouts based on architectural plans
3D visual renderings to present to end buyers or investors
Optimization of modules for local appliances and building standards
This design support is a core part of how we answer the most common Frequently Asked Questions from overseas clients.
5. What materials do AIS Kitchen Cabinets use?
Depending on the project level and market requirements, AIS Kitchen Cabinets can be produced with:
Particle board, moisture-resistant particle board, plywood, or other engineered boards
A variety of finishes: melamine, PET, UV, veneer, painted (lacquer), etc.
Branded or project-specified hardware (soft-close hinges, drawer systems, accessories)
We will recommend material combinations based on your budget, market segment, and climate.
6. Do AIS Kitchen Cabinets come with a warranty?
Yes. AIS typically offers a project-based warranty on cabinet structure and hardware (details can be customized per contract). Warranty terms are clearly stated in our offers and PI so that developers and builders can confidently pass this information to their buyers.
7. What are the usual lead times for AIS Kitchen Cabinets?
Lead times depend on project size and specification, but a typical flow is:
Design and confirmation: 1–4 weeks
Production: 4–8 weeks
Shipping (by sea): depends on destination port
We’ll provide a detailed schedule during quotation so you can integrate it into your construction program.
8. What is the minimum order quantity (MOQ) for AIS Kitchen Cabinets?
For project-based orders, AIS is set up to handle:
Full apartment buildings or villa projects (multiple units)
Smaller bulk orders for distributors and showroom partners
Exact MOQs depend on the product line and market. This is one of the Frequently Asked Questions we clarify during the first discussion, based on your project scale.
9. Can AIS customize kitchen cabinet designs for different markets (Australia, Canada, Middle East, etc.)?
Yes. AIS frequently adapts designs for different regions by:
Adjusting styles (coastal, modern, classic, luxury, etc.)
Matching local trends in colors and finishes
Adapting to local appliance sizes and installation habits
Our Personalized Kitchen Cabinet Design approach ensures AIS Kitchen Cabinets can fit both regional tastes and project requirements across borders.
10. Do AIS Kitchen Cabinets include installation services?
AIS typically supplies ready-to-assemble or fully-assembled cabinets for export. Installation is usually handled by your local contractor or partner. However, we provide:
Detailed installation drawings and documentation
Technical support and guidance during installation
Optional training for local installation teams for larger projects
11. How are AIS Kitchen Cabinets packed and shipped for overseas projects?
Cabinets are packed with export-grade packaging, usually:
Flat-pack or assembled, depending on project need
Clearly labeled by unit, floor, or building to simplify site logistics
Loaded into containers with optimized space and protection
This answers another of the common Frequently Asked Questions from project managers and site teams.
12. How can I get a quote or start working with AIS on a project?
To start, you can:
Send us your project drawings (PDF/DWG) and basic requirements.
Share your target market, budget level, and preferred styles.
Indicate the approximate number of units (apartments, villas, or phases).
From there, AIS will provide an initial方案, budget range, and design proposal – and of course, we’ll be happy to answer any additional Frequently Asked Questions you may have about AIS Kitchen Cabinets and global service.
