Introduction

When investing in kitchen cabinets, customers often ask: "What if something goes wrong after installation?" or "How long is the product warranty?" These are important concerns — and at AIS Kitchen, we take them seriously. In this blog post, we break down everything you need to know about our warranty coverage and how we handle after-sales service to give you peace of mind.

1. Our Standard Warranty Coverage

We provide a 5-year limited warranty on all kitchen cabinet products, covering:

    1、Structural integrity: including cabinet boxes and doors

    2、Hardware: such as hinges, drawer slides, and handles

    3、Finishes: including painted, lacquered, and laminated surfaces

The warranty ensures that your cabinets will remain functional and aesthetically pleasing when used under normal residential conditions.

2. What’s Included in the Warranty?

    1、Repair or replacement of defective parts

    2、Technical support from our service team

    3、Prompt shipping of replacement items (if needed)

    4、Assistance with remote troubleshooting and installation guidance

We aim to resolve most issues within 72 hours, especially for overseas clients facing tight timelines.

3. What Is Not Covered?

Our warranty does not apply to:

    1、Improper installation by non-certified contractors

    2、Damage caused by misuse, accidents, or water exposure

    3、Modifications or repairs made without our consent

    4、Normal wear and tear

We always recommend that the cabinets be installed by professionals and maintained with proper care.

4. Warranty Claims Process

If a problem arises, our process is simple:

    1、Report the issue via email or customer service portal

    2、Provide photo/video evidence to support your claim

    3、Our support team reviews and confirms the issue within 24–48 hours

    4、Replacement parts or solutions are arranged and dispatched promptly

All shipments are tracked and documented to ensure transparency and traceability.

5. Optional Extended Warranty & Service Packages

We also offer optional extended warranties and post-warranty service plans, including:

    1、Extended coverage up to 10 years

    2、Annual cabinet check-ups (for local projects)

    3、Paid support packages for third-party installations

    4、These packages are especially useful for developers or commercial buyers managing multiple units.

Conclusion

Our warranty policy and after-sales support are designed to build long-term trust. At AIS Kitchen, we’re not just selling cabinets — we’re offering a reliable, worry-free experience from purchase to years after installation. Whether you’re a homeowner, a builder, or a developer, you can count on our dedicated support team to stand by your side.