✅ Introduction

When ordering custom kitchen cabinets, many clients share similar questions—from how to begin, to delivery, installation, and after-sales support. Below are the most frequently asked questions we receive, with clear, detailed answers to help you feel confident and informed.

🔸 1. How do I start the design process? What should I provide?

Simply send us your kitchen dimensions (or architectural plans), along with your preferred style, colors, and a list of appliances. We’ll guide you through each step, from layout to 3D rendering. A standard measurement form is also available.

🔸 2. What materials can I choose from? How do I decide?

We offer multiple options:

     1、Cabinet box: Plywood (moisture-resistant), MDF (affordable), Particle board (economical)

     2、Door panels: Lacquer, PET foil, wood veneer, matte finishes

     3、Countertops: Quartz, artificial stone, sintered stone.We’ll recommend the best match based on your budget, location (coastal or dry), and design style.

🔸 3. What’s the typical production and delivery timeline?

Our standard lead time is 25–35 days, depending on volume and customizations. Design usually takes 5–7 days, while production and packing take 20–25 days.

🔸 4. Which countries do you export to? What do I need to prepare?

We export worldwide, with key markets in Australia, Canada, USA, Middle East, Africa, and Southeast Asia. We handle all export documents—you just need to prepare for local customs clearance. CO, FORM A/F/E can be provided if needed.

🔸 5. Is the packaging safe? What if items are damaged during shipping?

We use EPE foam + 5-layer cartons + reinforced corners. Full wooden crates are available on request. We photograph all loading stages and label each box. If any damage occurs, we respond within 48 hours with a solution.

🔸 6. Do you provide installation services? What if I can't install it myself?

We include PDF manuals, assembly drawings, and video instructions. Remote support via video call is also available. You can share the drawings with your local installer before hand for better preparation.

🔸 7. Can I order only door panels or cabinet boxes?

Absolutely. We support partial orders for kitchen renovations, such as doors, drawers, handles, countertops, or hardware kits.

🔸 8. What’s your warranty policy?

We offer a 5-year warranty on cabinet structure and 1-year warranty on hardware. Submit your order ID and photos—we respond in 24–48 hours, with a resolution plan (replacement, refund, guidance) within 72 hours.

🔸 9. Will the actual products look like the design? What about color differences?

Yes. We provide 3D renderings and physical color samples before production. QC checks and photos are done before loading to ensure the delivered product matches the design exactly.

✅ Conclusion

Your peace of mind is our priority. These FAQs address the most common concerns, but our team is always ready to answer your unique questions. Contact us for tailored support anytime.